OVERVIEW
This website is operated by friendlywebsites.net. Throughout the site, the terms “we”, “us” and “our” refer to The Vintage Connection. The Vintage Connection offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Please read these Terms of Service carefully
before accessing or using our website. By accessing and/or using any part of
the site, you agree to be bound by these Terms of Service. If you do not agree
to all the terms and conditions of this agreement, then you may not access the
website and/or use any services thereof. If these Terms of Service are
considered an offer, acceptance is expressly limited to these Terms of Service.
By
visiting our site and/or purchasing something from us, you engage in our “Service”
and agree to be bound by the following terms and conditions (“Terms of
Service”, “Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These Terms of
Service apply to all users of the site, including without limitation users who
are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features and/or tools which are added
to the current store shall also be subject to the Terms of Service. You can
review the most current version of the Terms of Service at any time on this
page. We reserve the right to update, change and/or replace any part of these
Terms of Service by posting updates and/or changes to our website. It is your
responsibility to check this page periodically for changes. Your continued use
of or access to the website following the posting of any changes constitutes
acceptance of those changes.
Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
TERMS OF SERVICE
SECTION 1 – ONLINE STORE TERMS
By
agreeing to these Terms of Service, you represent that you are, in accordance
with South African Law, at least the age of majority.
You
represent that you have given us consent to allow any of your minor dependents
to use this site.
You
may not use our products for any illegal or unauthorized purpose nor may you,
in the use of the Service, violate any South African Laws. (including but not
limited to copyright laws).
You
must not transmit any worms or viruses or any code of a destructive nature.
A
breach or violation of any of the Terms will result in an immediate termination
of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to
anyone for any reason at any time.
You understand that your content (not
including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and (b) changes to conform and adapt
to technical requirements of connecting networks or devices. Credit card
information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy,
sell, resell or exploit any portion of the Website, use of the Website, or
access to the Website or any contact on the website through which the service
is provided, without express written permission by us.
The headings used in this agreement are
included for convenience only and will not limit or otherwise affect these
Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND
TIMELINESS OF INFORMATION
We are not responsible if information made
available on this site is not accurate, complete or current. The material on
this site is provided for general information only and should not be relied
upon or used as the sole basis for making decisions without consulting primary,
more accurate, more complete or more timely sources of information. Any
reliance on the material on this site is at your own risk.
This site may contain certain historical
information. Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify the contents
of this site at any time, but we have no obligation to update any information
on our site. You agree that it is your responsibility to monitor changes to our
site.
SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICE
AND PRICES
Prices for our products are subject to change
without notice.
We reserve the right at any time to modify or
discontinue the Service and Products (or any part or content thereof) without
notice at any time.
We shall not be liable to you or to any
third-party for any modification, price change, suspension or discontinuance of
the Service and Products.
SECTION 5 – PRODUCTS OR SERVICES (whichever
applicable)
Certain products and/or services may be
available exclusively online through the website. These products and/or
services may have limited quantities and are subject to return or exchange only
at the The Vintage Connection’s discretion.
We have made every effort to display as accurately as possible, the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Our embellishments are made in a white colour, but may from time to time be a different shade, depending on the temperature and humidity that it is being manufactured at.
We reserve the right, but are not obligated,
to limit the sales of our Products and/or Services to any person, geographic
region or jurisdiction. We may exercise this right on a case-by-case basis. We
reserve the right to limit the quantities of any products and/or services that
we offer. All descriptions of products and/or product pricing are subject to
change at any time without notice, at the sole discretion of the The Vintage
Connection. We reserve the right to discontinue any product and/or service at
any time. Any offer for any product and/or service made on this site is void
where prohibited.
We do not warrant that the quality of any
products, services, information, or other material purchased and/or obtained by
you will meet your expectations, or that any errors in the Service will be
corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We
reserve the right to refuse any order you place with us. We may, in our sole
discretion, limit or cancel quantities purchased per person, per household or
per order. These restrictions may include orders placed by, or under the same
customer account, the same credit card, and/or orders that use the same billing
and/or shipping address. In the event that we make a change to and/or cancel an
order, we may attempt to notify you by contacting the e‑mail and/or billing
address/phone number provided at the time the order was made. We reserve the
right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You
agree to provide current, complete and accurate purchase and account
information for all purchases made at our store. You agree to promptly update
your account and other information, including your email address and credit
card numbers and expiration dates, so that we can complete your transactions
and contact you if needed.
For
more detail, kindly review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party
tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide
access to such tools ”as is” and “as available” without any warranties,
representations or conditions of any kind and without any endorsement. We shall
have no liability whatsoever arising from or relating to your use of optional
third-party tools.
Any use by you of optional tools offered through
the site is entirely at your own risk and discretion and you should ensure that
you are familiar with and approve of the terms on which tools are provided by
the relevant third-party provider(s).
We may also, in the future, offer new services
and/or features through the website (including, the release of new tools and
resources). Such new features and/or services shall also be subject to these
Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and/or services
available via our Service may include materials from third-parties.
Third-party links on this site may direct you
to third-party websites that are not affiliated with us. We are not responsible
for examining and/or evaluating the content and/or accuracy and we do not
warrant and will not have any liability and/or responsibility for any
third-party materials and/or websites, or for any other materials, products, and/or
services of third-parties.
We are not liable for any harm and/or damages
related to the purchase and/or use of goods, services, resources, content, or
any other transactions made in connection with any third-party websites. Please
review carefully the third-party’s policies and practices and ensure that you
understand them before you engage in any transaction. Complaints, claims,
concerns, or questions regarding third-party products should be directed to the
third-party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER
SUBMISSIONS
If, at our request, you send certain specific
submissions (for example contest entries) or without a request from us you send
creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, ‘comments’), you
agree that we may, at any time, without restriction, edit, copy, publish,
distribute, translate and otherwise use in any medium any comments that you
forward to us.
We are and shall be under no obligation (1) to
maintain any comments in confidence; (2) to pay compensation for any comments;
or (3) to respond to any comments.
We may, but have no obligation to, monitor,
edit and/or remove content that we determine in our sole discretion as unlawful,
offensive, threatening, libelous, defamatory, pornographic, obscene or
otherwise objectionable or which violates any party’s intellectual property and/or
these Terms of Service.
You agree that your comments will not violate
any rights of any third-party, including copyright, trademark, privacy,
personality or other personal and/or proprietary right. You further agree that
your comments will not contain libelousand/or otherwise unlawful, abusive or
obscene material, or contain any computer virus or other malware that could in
any way affect the operation of the Service or any related website. You may not
use a false e-mail address, pretend to be someone other than yourself, or
otherwise mislead us or third-parties as to the origin of any comments. You are
solely responsible for any comments you make and their accuracy. We take no
responsibility and assume no liability for any comments posted by you or any
third-party.
SECTION 10 – ERRORS, INACCURACIES, AND
OMISSIONS
Occasionally there may be information on our
site or in the Service that contains typographical errors, inaccuracies or
omissions that may relate to product descriptions, pricing, promotions, offers,
product shipping charges, transit times and availability. We reserve the right
to correct any errors, inaccuracies and/or omissions, and to change or update
information and/or cancel orders if any information in the Service and/or on
any related website is inaccurate at any time without prior notice (including
after you have submitted your order).
We undertake no obligation to update, amend or
clarify information in the Service and/or on any related website, including
without limitation, pricing information, except as required by law. No
specified update or refresh date applied in the Service and/or on any related
website should be taken to indicate that all information in the Service and/or
on any related website has been modified or updated.
SECTION 11 – PERSONAL INFORMATION
Your
submission of personal information through the store is governed by our Privacy
Policy. For more information, Kindly review our Privacy Policy.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth
in the Terms of Service, you are prohibited from using the site and/or its
content: (a) for any unlawful purpose; (b) to solicit others to perform and/or
participate in any unlawful acts; (c) to violate any international, federal,
provincial or state regulations, rules, laws, or local ordinances; (d) to
infringe upon and/or violate our intellectual property rights and/or the
intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender, sexual
orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information; (g) to upload and/or transmit
viruses or any other type of malicious code that will or may be used in any way
that will affect the functionality or operation of the Service or of any
related website, other websites, or the Internet; (h) to collect or track the
personal information of others; (i) to spam, phish, pharm, pretext, spider,
crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere
with or circumvent the security features of the Service or any related website,
other websites, or the Internet. We reserve the right to terminate your use of
the Service and/or any related website for violating any of the prohibited
uses.
SECTION 13 – DISCLAIMER OF WARRANTIES;
LIMITATION OF LIABILITY
We do not guarantee, represent and/or warrant
that your use of our products and/or service will be uninterrupted, timely,
secure and/or error-free.
We do not warrant that the results that may be
obtained from the use of the products and/or service will be accurate or
reliable.
You agree that from time to time we may remove
the products and/or service for indefinite periods of time and/or cancel the products
and/or service at any time, without notice to you.
You expressly agree that your use of, or
inability to use, the products and/or service is at your sole risk. The service
and all products and services delivered to you through the service are (except
as expressly stated by us) provided ‘as is’ and ‘as available’ for your use,
without any representation, warranties or conditions of any kind, either
express or implied, including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular purpose,
durability, title, and non-infringement.
In no case shall The Vintage Connection, our
directors, officers, employees, affiliates, agents, contractors, interns,
suppliers, service providers or licensors be liable for any injury, loss,
claim, or any direct, indirect, incidental, punitive, special, or consequential
damages of any kind, including, without limitation lost profits, lost revenue,
lost savings, loss of data, replacement costs, or any similar damages, whether
based in contract, tort (including negligence), strict liability or otherwise,
arising from your use of any of the service or any products procured using the
service, or for any other claim related in any way to your use of the service
or any product, including, but not limited to, any errors or omissions in any
content, or any loss and/or damage of any kind incurred as a result of the use
of the service or any content (or product) posted, transmitted, or otherwise
made available via the service, even if advised of their possibility..
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold
harmless The Vintage Connection and our parent, subsidiaries, affiliates,
partners, officers, directors, agents, contractors, licensors, service
providers, subcontractors, suppliers, interns and employees, harmless from any
claim and/or demand, including reasonable attorneys’ fees, made by any third
party due to and/or arising out of your breach of these Terms of Service and/or
the documents they incorporate by reference and/or your violation of any law and/or
the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms
of Service is determined to be unlawful, void and/or unenforceable, such
provision shall nonetheless be enforceable to the fullest extent permitted by
applicable law, and the unenforceable portion shall be deemed to be severed
from these Terms of Service, such determination shall not affect the validity
and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties
incurred prior to the termination date shall survive the termination of this
agreement for all purposes.
These Terms of Service are effective unless
and until terminated by either you or us. You may terminate these Terms of
Service at any time by notifying us in writing via e-mail, that you no longer
wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we
suspect that you have failed, to comply with any term or provision of these
Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the
date of termination; and/or accordingly may deny you access to our products
and/or Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise and/or enforce
any right and/or provision of these Terms of Service shall not constitute a
waiver of such right and/or provision.
These Terms of Service and any policies and/or
operating rules posted by us on this site or in respect to The Service constitutes
the entire agreement and understanding between you and us and govern your use
of the Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between you and us
(including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these
Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate
agreements whereby we provide you Services (including products) shall be
governed by and construed in accordance with the laws of South Africa.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You
can review the most current version of the Terms of Service at any time at this
page.
We
reserve the right, at our sole discretion, to update, change and/or replace any
part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your
continued use of and/or access to our website or the Service following the
posting of any changes to these Terms of Service constitutes acceptance of
those changes.
SECTION 21 – LAST UPDATED
This Privacy Policy was last updated on 15/07/2020
PRIVACY POLICY
The Vintage
Connection (“The Vintage Connection”, “us”, “our”, and “we”) is committed to
maintaining robust privacy protections for its users. Our Privacy Policy
(“Privacy Policy”) is designed to help you understand how we collect, use and
safeguard the information you provide to us and to assist you in making
informed decisions when using our Service.
By accepting our Privacy Policy and Terms of Use , you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through thevintageconnection.co.za (the “Site”) and ts related sites and services.
This Privacy Policy does not apply to the practices
of third parties that we do not own or control, including any third party
services you access through thevintageconnection.co.za.
To fulfill your order, you must provide The Vintage Connection with certain information, such as your name and surname, email address, postal address, payment information, and the details of the product that you’re ordering.
When
you visit the Site, we automatically collect certain information about your
device, including information about your web browser, IP address, time zone,
and some of the cookies that are installed on your device. Additionally, as you
browse the Site, we collect information about the individual web pages or
products that you view, what websites or search terms referred you to the Site,
and information about how you interact with the Site. We refer to this
automatically-collected information as “Device Information”.
We
collect Device Information using the following technologies:
–
“Cookies” are data files that are placed on your device or computer and often
include an anonymous unique identifier. For more information about cookies, and
how to disable cookies, visit http://www.allaboutcookies.org.
–
“Log files” track actions occurring on the Site, and collect data including
your IP address, browser type, Internet service provider, referring/exit pages,
and date/time stamps.
–
“Web beacons”, “tags”, and “pixels” are electronic files used to record
information about how you browse the Site.
Additionally
when you make a purchase or attempt to make a purchase through the Site, we
collect certain information from you, including your name, billing address,
shipping address, payment information (including credit card numbers, email
address, and phone number. We refer to this information as “Order Information”.
When
we talk about “Personal Information” in this Privacy Policy, we are talking
both about Device Information and Order Information.
MINOR’S ONLINE PRIVACY PROTECTION
We do not
intentionally gather Personal Information from visitors who are under the age
of 18.
TYPES OF DATA WE COLLECT
We collect
“Non-Personal Information” and “Personal Information.” Non-Personal Information
includes information that cannot be used to personally identify you, such as
anonymous usage data, general demographic information we may collect,
referring/exit pages and URLs, platform types, preferences you submit and
preferences that are generated based on the data you submit and number of
clicks. “Personal Information” means data that allows someone to identify or contact
you, including, for example, your name, address, telephone number, email
address, as well as any other non-public information about you that is
associated with or linked to any of the foregoing data.
INFORMATION YOU PROVIDE TO US
- We
may collect Personal Information from you, such as your first and last name,
email and mailing address, phone and password when you create an account to log
into our network (“Account”).
- When
you subscribe to the Services on our Site our payment processor will collect
all information necessary to complete the transaction, including your name,
credit card information, billing information and direct deposit information.
- We
retain information on your behalf, such as files and messages that you store
using your Account.
- If
you provide us feedback or contact us via email, we will collect your name and
email address, as well as any other content included in the email, in order to
send you a reply.
- When
you participate in one of our surveys, we may collect additional information that
you knowingly provide.
- When
you post messages on the Services or on a Social Media Site (“SMS”) where we
have a page or presence (collectively “SMS Pages”), the information contained
in your posting may be republished on our Site and other users may be able to
see them.
INFORMATION COLLECTED VIA TECHNOLOGY
- In
an effort to improve the quality of the Service, we track information provided
to us by your browser or by our software application when you view or use the
Service, such as the website you came from (known as the “referring URL”), the
type of browser you use, the device from which you connected to the Service,
the time and date of access, and other information that does not personally
identify you. We track this information using cookies, or small text files
which include an anonymous unique identifier. Cookies are sent to a user’s
browser from our servers and are stored on the user’s computer hard drive.
Sending a cookie to a user’s browser enables us to collect Non-Personal
information about that user and keep a record of the user’s preferences when
utilizing our services, both on an individual and aggregate basis.
- We
may also use third party analytics services such as Google Analytics or Google
Adsense to collect information about how you use and interact with our
Services. Such third party analytics services may use cookies to gather
information such as the pages you visited, your IP address, a date/time stamp
for your visit and which site referred you to the Site.
Please note
that we do not alter our Site’s data collection and use practices when we see a
Do Not Track signal from your browser.
ORDER
INFORMATION
We use the Order Information that we
collect generally to fulfill any orders placed through the Site (including
processing your payment information, arranging for shipping, and providing you
with invoices and/or order confirmations). Additionally, we use this Order
Information to:
–
Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you
have shared with us, provide you with information or advertising relating to
our products or services.
DEVICE INFORMATION
We use the Device Information that we
collect to help us screen for potential risk and fraud (in particular, your IP
address), and more generally to improve and optimize our Site (for example, by
generating analytics about how our customers browse and interact with the Site,
and to assess the success of our marketing and advertising campaigns).
USE OF YOUR PERSONAL INFORMATION
In general, Personal
Information you submit to us is used either to respond to requests that you
make, or to aid us in serving you better. We use your Personal Information in
the following ways:
- to
facilitate the creation of and secure your Account on our network;
- identify
you as a user in our system;
- provide
improved administration of our Services;
- provide
the Services you request;
- improve
the quality of experience when you interact with our Services;
- send
you a welcome email to verify ownership of the email address provided when your
Account was created;
- send
you administrative email notifications, such as security or support and
maintenance advisories;
- respond
to your inquiries related to employment opportunities or other requests;
- to
send newsletters, surveys, offers, and other promotional materials related to
our Services and for other marketing purposes including those of third parties;
and
- perform
marketing or data analysis.
USE OF NON-PERSONAL INFORMATION
In general, we use
Non-Personal Information to help us improve the Service and customize the user
experience. We also aggregate Non-Personal Information in order to track trends
and analyze use patterns on the Site. This Privacy Policy does not limit in any
way our use or disclosure of Non-Personal Information and we reserve the right
to use and disclose such Non-Personal Information to our partners, advertisers
and other third parties at our discretion.
If our information
practices change at any time in the future, we will post the policy changes to
the Site so that you may opt out of the new information practices. We suggest
that you check the Site periodically if you are concerned about how your
information is used.
LOCATION-BASED DATA
We make use of
location-based data for our website to connect you with other users near you
that can either offer or are in need of Services. If you choose not to allow us
to access your location, some or all functionality may not be available to you.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We disclose your
Personal Information as described below and as described elsewhere in this
Privacy Policy.
Third Party Service
Providers. We may share your Personal Information with third party service
providers to: provide you with the Services that we offer you through our Site;
to conduct quality assurance testing; to perform marketing; to run data
analysis; to facilitate creation of accounts; to provide technical support;
and/or to provide other services to the Company.
Other Disclosures.
Regardless of any choices you make regarding your Personal Information (as
described below), Company may disclose Personal Information if it believes in
good faith that such disclosure is necessary
(a) in connection
with any legal investigation;
(b) to comply with
relevant laws or to respond to subpoenas or warrants served on the Company;
(c) to protect or
defend the rights or property of the Company or users of the Services; and/or
(d) to investigate or
assist in preventing any violation or potential violation of the law, this
Privacy Policy, or Terms of Use.
We
also use Google Analytics to help us understand how our customers use the Site
— you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
LINKS TO THIRD PARTY WEBSITES
As part of the
Service, we may provide links to or compatibility with other websites or
applications. However, we are not responsible for the privacy practices
employed by those websites or the information or content they contain. This
Privacy Policy applies solely to information collected by us through the Site
and the Service. Therefore, this Privacy Policy does not apply to your use of a
third party website accessed by selecting a link on our Site or via our
Service. To the extent that you access or use the Service through or on another
website or application, then the privacy policy of that other website or
application will apply to your access or use of that site or application. We
encourage our users to read the privacy statements of other websites before
proceeding to use them.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL
INFORMATION
You have the right at
any time to prevent us from contacting you for marketing purposes. When we send
a promotional communication to a user, the user can opt out of further
promotional communications by following the unsubscribe instructions provided
in each promotional email. You can also indicate that you do not wish to
receive marketing communications from us in the “Settings” section of your
Account. Please note that notwithstanding the promotional preferences you
indicate by either unsubscribing or opting out in the Settings section of your
Account, we may continue to send you administrative emails including, for
example, periodic updates to our Privacy Policy.
SECURITY OF YOUR PERSONAL INFORMATION
We implement security
measures designed to protect your information from unauthorized access. Your
account is protected by your account password and we urge you to take steps to
keep your personal information safe by not disclosing your password and by
logging out of your account after each use. We further protect your information
from potential security breaches by implementing certain technological security
measures However, these measures do not guarantee that your information will
not be accessed, disclosed, altered or destroyed by breach of such firewalls
and secure server software. While we use reasonable efforts to protect your
Personal Information, we cannot guarantee its absolute security. By using our
Service, you acknowledge that you understand and agree to assume these risks.
DATA RETENTION
- When
you place an order through the Site, we will maintain your Order Information
for our records unless and until you ask us to delete this information.
- We
retain your personal information only for as long as necessary to provide you
with our services and as described in our Privacy Policy. However, we may also
be required to retain this information to comply with our legal and regulatory
obligations, to resolve disputes, and to enforce our agreements.
- We
generally keep your data for the following time period: 4 years.
BEHAVIOURAL ADVERTISING
As
described above, we use your Personal Information to provide you with targeted
advertisements or marketing communications we believe may be of interest to
you. For more information about how targeted advertising works, you can visit
the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You
can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally,
you can opt out of some of these services by visiting the Digital Advertising
Alliance’s opt-out portal at: http://optout.aboutads.info/.
CHANGES TO THIS PRIVACY POLICY
We reserve the right
to change this policy and our Terms of Service at any time in order to reflect,
for example, changes to our practices or for other operations, legal or
regulatory reasons. You should periodically check the Site and this privacy
page for updates.
LAST UPDATED
This Privacy Policy was last updated on 15/07/2020
RETURN& REFUND POLICY
Our policy lasts 30
days. If 30 days have gone by since your purchase, unfortunately we can’t offer
you a refund or exchange.
Every product goes
through a thorough quality control process.
Should products be
damaged upon arrival you need to report it within 7 days from date of shipment
with appropriate proof of damage.
Damaged products need
to be returned to The Vintage Connection via courier.
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Once your return is
received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved,
then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within 14 days.
Late or missing
refunds (if applicable)
If you haven’t
received a refund yet, first check your bank account again.
Then contact your
credit card company, it may take some time before your refund is officially
posted.
Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thevintageconnection.co.za.
Exchanges (if
applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thevintageconnection.co.za.
CHANGES TO THE RETURN& REFUND POLICY
We reserve the right
to change this policy and our Terms of Service at any time in order to reflect,
for example, changes to our practices or for other operations, legal or
regulatory reasons. You should periodically check the Site and this privacy
page for updates.
LAST UPDATED
This Return & Refund Policy was last updated on 15/07/2020
ORDERS / PAYMENT
& SHIPPING
You may place your order directly on our website or via email communication at info@thevintageconnection.co.za.
Buyers may pay via PayFast, Paypal or EFT
We
will reserve ready manufactured items purchased for you for five days. If we
don’t receive your payment within 5 days from when you order it, we will place
it back in inventory.
Orders
such the Bridal orders will only be manufactured once payment reflects in our
bank account.
All orders are typically processed within 5 business days and shipped every weekday at 4 pm GMT+2, excluding holidays. Orders placed on Friday after 4 pm GMT+2 will be processed and shipped the following business day. (This excludes Bridal items).
Please email customer service at info@thevintageconnection.co.za immediately if you have any changes to make to your order. No changes can be made to the order once the package has been shipped.
If the address provided cannot be verified, our team will attempt to contact the customer via the email given at checkout. If there is no response from the customer after 10 business days and two notification emails have been sent, the package will be shipped to the address provided and the customer assumes all responsibility.Please take the time to enter your information correctly and carefully. It is very important and will minimize stress for all parties!
OUR CURRENT DOMESTIC
SHIPPING OPTION IS THE COURIER GUY (3-5 BUSINESS DAYS)
Orders will be delivered via The Courier Guy to the following areas:-
Johannesburg, Pretoria, Rustenburg, Durban, Cape Town, George, Klerksdorp, Polokwane, Vaal, Bloemfontein, Witbank, Nelspruit, Harrismith, East London and Port Elizabeth. all other areas might be atadditionaln costs.
Smaller items may be couriered via PEP Paxi and
Aramex Store to Door.
All Domestic orders
placed with The Vintage Connection will be given a tracking number and courier
contact information.
